Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at diangelocouture@gmail.com. Returns must be sent to the following address:

Return address:
Diangelo Couture – AYSEL LUX MODA S.R.L.
Bulevardul Iancu de Hunedoara nr. 75, Block 2, Staircase B, Floor 5, Apartment 13
Sector 1, Bucharest, Romania

If your return is approved, we will send you a return shipping label and full instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question at diangelocouture@gmail.com.

Contact Form

If you prefer, you can reach us directly through the form below:

Full Name:

Email:

Order Number:

Your Message:

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the situation and make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom-made garments, personalized products, intimate items, or beauty products. Additionally, we do not accept returns for hazardous materials or flammable liquids. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to receive a different size or color is to return the item you have. Once the return is accepted, you may purchase the desired item separately.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The items must be unworn, unused, with tags, and in their original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund is approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at diangelocouture@gmail.com.